Mixed method research.The 
who, howand 
why behind what we build.

What is the purpose of making something no one wants or needs? User research helps us understand: the problem we're trying to solve, who will use the product or service, and in what context they're likely to use it - so whatever we make is not only usable, but also useful. 

Many of these projects continued onto realisation (experience design).

USER RESEARCH CASE STUDIES

Politics & Govt. 

Health & Wellbeing

Telecomms

Payments

Retail & E-Commerce

NPO / NGO

NPO / NGO

FMRI Digital Infrastructure Scoping Study